What We Do: Areas of Expertise

Program/Project Management (business or systems oriented)
Certified project managers guide your teams through the project lifecycle using a methodology based on the Project Management Institutes (PMI) Project Management Body of Knowledge (PMBOK) and best practice project templates customized for your culture, project scope, and complexity. Impact brings a methodology containing processes and templates or is comfortable adapting to your existing methodology.

Business Operations Process Improvement/Reengineering
Experienced business analysts facilitate your subject matter experts through the process of evaluating your current business processes while seeking opportunities for improvement or major process renovations. Impact can help you identify what must change in your current environment to transition your organization, processes, people, reporting, and technology.

Business Process Automation (workflow)
Communications between and within organizations, time to review and approve documents, and gathering metrics about process productivity take up much of many managers time. Implementing a workflow product that allows you to automate much of these activities and continue to support changes to your new automated process without bringing in the vendor each time you want a change is an option that Impact can help you implement. Impact understands the power of business process automation and can leverage that knowledge helping your process optimization initiatives.

Systems Integration – Integrating disparate or related systems
Legacy systems and databases seem to proliferate over the years and often provide redundant process support and data storage. This redundancy costs your organization money, introduces complexity in supporting system interfaces, and can lead to not knowing which system holds the correct, current data. Impact will partner with your system and business experts to analyze your legacy systems and processes, identify opportunities for consolidation, and help develop plans for system and/or database consolidations.

Systems Implementation – Implementing commercial or custom developed software
Buying and implementing a new software product to replace or augment functionality in legacy systems is a daunting task. Impact helps organizations create statements of work detailing system requirements, an support RFI, RFQ, and RFP development and subsequent package evaluation, selection, and implementation. Commercially available or in-house product development efforts succeed far more often when solid, testable requirements are created, requirements traceability is performed and managed, test plans (strategy, scenarios, cases, script, results, and test data), training plans (assessment, strategy, curriculum, materials, evaluations), user and maintenance guides, data transition plans (cleansing and conversion), and implementation plans are developed, executed, and managed. Impact has successful, proven processes for performing each of these tasks and producing the necessary project artifacts for each.

Information Technology (IT) Portfolio Management
Processes exist in functional business units to optimize product or service delivery and promote customer satisfaction. IT organizations deliver products and services and also strive for customer satisfaction. IT organizations must select and manage project delivery just as functional business units must select and monitor products or service delivery to their markets. Impact can provide our experience.

Identifying staff allocations and availability (operational sustainment/growth project initiatives),

Establishing a project prioritization approach and selection criteria based on value-add to organizational strategies and objectives, cost/benefit and risk/reward analysis, available budget and resources,

Identifying reporting metrics relevant to the successful proactive management of projects in the portfolio, and